Apprentice IT Support Engineer – Vacancy – June 2024

Job Vacancy

Apprentice IT Support Engineer Vacancy – June 2024

 

Innovec provide IT support and services across Central Scotland.

For 15 years, we have supported businesses in all industries, from startups to 100+ employees. Like many of our customers, we continue to grow by investing in what we value – our customers, our team, our partners, provides and our local community.

Job description

We require an Apprentice to join us as a trainee IT Support Engineer.

As well as entering full-time employment, this role allows you to learn as you earn: you will undertake an IT Modern Apprenticeships Programme which leads to the achievement of an SCQF 6 Diploma in IT Support.

This is a great opportunity for someone who is keen to begin a career in IT and wants to learn about everything that makes our customers value working with us. We believe that IT is a perpetual learning environment and we encourage education, knowledge-sharing, interaction and collaboration throughout the business to ensure we continually evolve our offering and deliver the exceptional service our customers have come to expect.

You will join our growing team and help shape the next phase our business. Supporting over 200 customers across Scotland, mainly throughout Ayrshire and Glasgow, Innovec specialise not only in keeping business technology working, but helping our customers to get more from their IT set-up.

Customer service is paramount, and our business has been built by establishing long-term relationships with our customers. As such, we require someone with excellent communication skills, and the initiative to create innovative solutions for customers, both via remote support, and field-based service.

You will agree a personal training plan and have allocated training time to ensure you maintain industry leading qualifications. These qualifications alongside your proactive attitude to self-development will ensure you are able to deliver great customer service and give your career the best start.

The ideal person will have a proactive and flexible approach to work and will have a passion for IT. You will be keen to develop your own skills and above all deliver great solutions and superb service to our Customers. This is a diverse role with plenty of scope to develop and grow with the company.

The Role

  • Resolving support calls and emails in a professional manner in line with service level agreements
  • Updating support and documentation systems with ticket details
  • Performing remote maintenance and keeping logs updated
  • Setting up new devices and systems
  • Based at our office in Dundonald KA2 9AE though some home working may be required – please ensure you are happy commuting to our office location before applying.
  • Staggered 8-hour shifts between 8am to 6pm Monday to Friday
  • Participate in on call and out of hours rota
  • 28 Days holiday per year, increases annually up to 33 days
  • Salary £15,000-£18,000

 

The person and qualifications required;

  • You will be educated to HND/HNC level in a computing subject
  • Ability to demonstrate your passion and enthusiasm for IT and technology
  • Have a professional and friendly manner and be willing to use the telephone
  • Ability to multitask, organise and prioritise multiple activities
  • Have a positive ‘can do’ attitude to work and learning
  • No direct experience required but customer facing job history such as bar or hotel work would be an advantage.

Benefits

  • Company pension
  • Gym membership
  • Private medical insurance
  • Cycle to work scheme
  • Up to 33 days holiday
  • Regular staff events
  • Formal vendor training courses

To apply please email your CV and a covering letter to recruitment@innovec.co.uk or apply via our job link here: apprenticeships.scot

Closing date for this position is 30th June 2024.