From In-House IT to Local Expertise: Occutrace’s Seamless Transition with Innovec Glasgow
About Occutrace
Based in Glasgow, Occutrace is a trusted solutions provider for utility companies, dedicated to optimising revenue through the power of accurate data. The company prioritises improving customer experience, maximising revenue, and ensuring regulatory compliance. Occutrace addresses critical challenges in the utility sector, offering bespoke solutions that enable utilities to operate more efficiently and effectively.
The Challenge
Occutrace had always relied on an internal IT specialist to manage their technology needs, valuing the close relationship and deep understanding that came with having an in-house IT expert. However, when their IT specialist left the company, Occutrace found themselves at a crossroads. Rather than hiring another internal IT person, they decided it was the right time to explore external IT support for their growing IT needs. This decision was driven by the desire to enhance their IT operations with a more comprehensive, scalable, and proactive approach.
As outsourcing was a significant change, Occutrace needed to ensure that their new IT partner could offer the same level of trust, familiarity, and reliability that they had enjoyed with their internal IT specialist. It was vital that the new provider would understand their systems inside and out and be available locally when needed.
The Innovec Solution
Occutrace was introduced to Innovec through a customer referral, a testament to Innovec’s strong reputation in the industry. When Innovec’s Managing Director, Iain Wham, met with the Occutrace team, he focused on understanding their specific IT needs, the challenges they were facing, and the importance of maintaining a smooth transition from internal to external IT support.
What made Innovec stand out to Occutrace was their proactive approach to IT management, which aligned seamlessly with Occutrace’s commitment to reliability and accuracy. Innovec’s team was not only local but also committed to building a deep understanding of Occutrace’s systems, ensuring that any IT issues could be resolved quickly and effectively. This local presence and personalised service were crucial for Occutrace, as it meant they could rely on Innovec’s engineers to be on-site when needed, with a thorough knowledge of the company’s infrastructure.
Occutrace chose Innovec because they offered more than just technical support—they provided peace of mind. Knowing that their IT systems were in the hands of a team that was both knowledgeable and readily available allowed Occutrace to focus on their core mission of helping utility companies optimise their operations.
David McKenzie, Occutrace Managing Director, expressed his appreciation of Innovec, stating:
“Innovec are exactly what we were looking for and more. A lot of the team were apprehensive about bringing in an outside party to manage IT, due to some of the systems we use specific to our business.
From the initial meeting with Innovec, it was clear their business really aligned with ours and they have continued to go the extra mile to understand exactly what it is we do, how IT relates to it, and make sure our team are well equipped to do their job.”
As outsourcing was a significant change, Occutrace needed to ensure that their new IT partner could offer the same level of trust, familiarity, and reliability that they had enjoyed with their internal IT specialist. It was vital that the new provider would understand their systems inside and out and be available locally when needed.