November 2024 - Innovec

28 Nov

Microsoft 365 Price Increase as of 1st April 2025

Microsoft have announced mandatory changes to their pricing for Microsoft 365 licences as of 1st April 2025 - all Microsoft 365 licences will see an increase of 5% to the existing pricing. Existing pricing can be maintained by committing to an annual agreement and payment terms prior to 1st April 2025. Please note that these changes are being applied by Microsoft. These are out with our control and will impact all Microsoft resellers and those buying from Microsoft directly. For registered charities there are no changes to your ‘free of charge’ licences, for your ‘paid for’ licences these changes also apply. Can you avoid...

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25 Nov

Top Technologies Transforming Customer Service Today

by innovec

in Business

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Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative.Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how they can help your company stay competitive.1. Artificial Intelligence (AI) and Machine LearningAI and Machine Learning are leading the charge in revolutionizing...

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20 Nov

Data Breach Damage Control: Avoid These Pitfalls

by innovec

in Business Continuity

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Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing.The average cost of a data breach has reached 4.88 million USD.Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps of data breach damage control. As well as highlight the pitfalls you should steer clear of to reduce the impact.Pitfall #1: Delayed ResponseOne of the...

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15 Nov

Copilot in Teams – New Features, Agents & More

by innovec

in Microsoft

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Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s innovating how we interact with technology to streamline workflows. As well as improve productivity and unlock new business value.Recent updates to Copilot in Teams include:Enhanced agent capabilitiesSmarter AI interactionsExtra features to support teams in accomplishing tasks more efficientlyWe’ll explore the latest updates to Copilot in Teams, including new features and intelligent agents as well as how these innovations can transform how your business operates.What is Copilot in Microsoft Teams?Copilot is...

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10 Nov

Navigating the Challenges of Data Lifecycle Management

by innovec

in IT Management

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Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of data.Businesses generate and store vast amounts of data. As this happens, the importance of effective DLM becomes more critical. Navigating the challenges of data lifecycle management requires a comprehensive approach. One that balances security, compliance, and operational efficiency.Understanding Data Lifecycle ManagementData lifecycle management involves the governance of data. It starts from its creation to continues to its eventual disposal. The...

05 Nov

6 Simple Steps to Enhance Your Email Security

by innovec

in Cybersecurity

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Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical.Ninety-five percent of IT leaders say cyberattacks have become most sophisticated. Over half (51%) have already seen AI-powered attacks in their organization.By taking proactive measures, you can protect your sensitive information as well as prevent unauthorized access and maintain communication integrity. Here are six simple steps to enhance your email security.1. Use Strong, Unique PasswordsPasswords are the first line of defense for your email accounts. A...

05 Nov

Examples of How a Data Breach Can Cost Your Business for Years

by Tammy

in Cybersecurity

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In the digital age, data is the lifeblood of businesses. It fuels operations, decision-making, and customer interactions. But there is a dark underbelly of this data-centric landscape. It's the persistent threat of data breaches.The repercussions of a data breach extend far beyond the immediate aftermath. They often haunt businesses for years. Only 51% of data breach costs occur within the first year of an incident. The other 49% happen in year two and beyond.Image source: IBM’s Cost of a Data Breach Report 2023We’ll take a look at the long-term consequences of a data breach. As well as examine a real-world...